Insurance Towingin Pretoria — 24/7
We work with all major South African insurance companies for authorised towing and roadside assistance. Direct billing means you pay nothing out of pocket if your policy covers towing.
What We Offer
As Pretoria's insurance-approved towing service, we have direct billing relationships with all major South African insurers — meaning you pay nothing out of pocket for covered tows.
- ✓Direct billing with all major SA insurers
- ✓Outsurance, Discovery Insure, Santam, Hollard, Old Mutual, MiWay
- ✓Auto & General, King Price, Budget Insurance, First for Women
- ✓Authorisation handled by us — minimal paperwork for you
- ✓Roadside assist benefit verification before dispatch
- ✓No upfront payment required for approved claims
- ✓Documentation provided for claim processing
- ✓Accident towing and mechanical breakdown towing covered
- ✓Preferred provider rates for faster authorisation
- ✓Coordination between you, the insurer, and the repair facility
Price Guide
Covered by your insurance — you pay nothing if your policy includes towing benefit
Our Insurance Towing Process
- 1
Call us and provide your insurance company name and policy number. We verify your towing benefit while preparing to dispatch.
- 2
We contact your insurer's authorisation centre to get a claim number and approved towing destination. This usually takes 5–10 minutes.
- 3
Once authorised, we dispatch a tow truck to your location. Your insurer covers the cost — you pay nothing if you're within your policy limits.
- 4
Your vehicle is towed to the insurer's preferred repair facility, your chosen mechanic, or another approved destination.
- 5
We submit all documentation (tow receipt, photos, distance) directly to your insurer. You receive a copy for your records.
Insurance covers both accident towing and mechanical breakdown towing on most comprehensive policies. For luxury vehicles, we always use flatbed transport as insurers require the safest method for high-value claims.
Frequently Asked Questions
Which insurers do you work with?
We work with virtually all South African vehicle insurers including Outsurance, Discovery Insure, Santam, Hollard, Old Mutual, MiWay, Auto & General, King Price, Budget Insurance, First for Women, and many others.
Do I need to pay anything?
If your policy includes towing or roadside assistance benefit, you typically pay nothing — we bill your insurer directly. If there's an excess or the tow exceeds your policy limit, we'll inform you of the balance before proceeding.
How do I know if my policy covers towing?
Most comprehensive vehicle insurance policies include at least one free tow per year. Check your policy schedule or call your insurer. If you're unsure, give us your policy details and we'll verify for you.
Can you tow to any destination, or only approved ones?
This depends on your insurer. Some require towing to their preferred panel beater network. Others allow you to choose the destination. We'll confirm with your insurer during authorisation.
What if my insurer's call centre has a long wait time?
We have direct lines and account manager contacts at most major insurers, which means we often get authorisation faster than going through the general call centre.
Does my insurance cover towing for a mechanical breakdown?
Many comprehensive policies cover both accident towing and mechanical breakdown towing. Some basic policies only cover accident towing. We'll check your specific coverage before dispatching.
After towing, your insurer may direct you to their preferred panel beater. Our partner Panel Beaters Centurion at the same Monavoni address handles insurance collision repair, spray painting, and dent removal. For long-distance insurance tows, check your policy's kilometre limit.
Insurance Towing Areas in Pretoria
We provide insurance towing services across the following areas in Pretoria and Centurion:
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On The Road
Recent Towing & Roadside Assists
From late-night highway recoveries to shopping mall jumpstarts, our team handles every situation professionally. Here are some of our recent callouts.
Emergency tow truck loading a broken down car at night with amber flashing lights