Privacy Policy

Introduction

Pretoria Towing (trading as Legit Auto Parts), located at 67 R114 Road, Monavoni, Centurion, 0183, is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This privacy policy explains what personal information we collect, how we use it, and your rights regarding that information.

Information We Collect

We collect personal information that you voluntarily provide when you:

• Fill in a contact form on our website
• Request a quote for towing or roadside assistance
• Request a callback
• Contact us via WhatsApp, phone, or email

The personal information we collect may include:

• Your full name
• Phone number
• Email address
• Vehicle details (make, model, registration number)
• Your location at the time of the enquiry
• Details of your enquiry, including photographs of your vehicle or situation
• Insurance policy or claim details (when relevant to your tow)

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries and providing quotes
• Dispatching towing and roadside assistance
• Communicating with you about the status of your service
• Processing insurance claims on your behalf
• Sending you confirmation emails related to your enquiry or booking
• Improving our services and website experience

We will not use your personal information for marketing purposes unless you have given us explicit consent to do so.

WhatsApp Communication

We offer WhatsApp as a convenient way to communicate with our customers. When you contact us via WhatsApp, your phone number and message content are processed through the WhatsApp platform, which is governed by WhatsApp's own privacy policy.

We use WhatsApp to respond to enquiries, share towing quotes, provide ETAs and dispatch updates, and coordinate vehicle drop-off locations. We will not add you to any WhatsApp broadcast lists or groups without your consent.

Cookies, Analytics, and Third-Party Services

Our website uses minimal cookies to ensure the site functions correctly. We use the following third-party services:

• Cloudflare — Our website is hosted on Cloudflare Pages, which provides content delivery and basic web analytics. Cloudflare may collect anonymous, aggregated performance data (page views, country of origin) but does not use advertising cookies or track individual users. See Cloudflare's Privacy Policy.
• Elfsight — We display our Google Reviews on this website using the Elfsight widget platform. Elfsight may set cookies to display the widget. See Elfsight's Privacy Policy.
• Supabase — Form submissions are securely stored in a cloud database hosted by Supabase. See Supabase's Privacy Policy.
• Resend — We use Resend to send email notifications when you submit an enquiry. See Resend's Privacy Policy.

No advertising or behavioural tracking cookies are used on this website. We do not run Google Ads, Facebook Pixel, or any retargeting technology.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your insurance company, when processing a towing claim on your behalf and with your consent
• With partner workshops (e.g. panel beaters), only when you request us to deliver your vehicle there
• When required by law or a court order

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected. Enquiry and quote data is retained for up to 12 months. Towing and service records, including insurance claim details, are retained for a period of 5 years to comply with legal and insurance requirements.

After the retention period, your personal information is securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our servers.

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated personal information
• Request deletion of your personal information, subject to legal retention requirements
• Object to the processing of your personal information
• Withdraw your consent for us to process your personal information
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, please contact us using the details below.

Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: inforegulator.org.za
• Email: [email protected]

Contact Us About Your Privacy

For any privacy-related questions or requests, please contact us: